Final Report: Vendors

9. IT Outsourcing

Respondents predict an increase in outsourcing revenue.

Over half of respondents (55%) predicted their outsourcing revenues would increase in the next twelve months. Only 4% predicted a decrease and 31% predicted no change. When respondents were asked which of their service areas they expected the revenue increase to impact, the areas most frequently identified were systems integration (38%), system installation (32%), and technical support (32%).

Figures:

Figure 16. Projected Outsourcing Revenue
Figure 17. Outsourcing Services

Next: IT Budget and Staff