Vendor CEO: Final Report

Respondents were asked to identify the most significant barrier to successful implementations of IT in clients’ organizations. This year, the top response was difficulty in proving quantifiable benefits or a return on IT investment to clients, identified by 23 percent of respondents. Last year, vendors ranked identifying ROI third as a client concern, as it was mentioned by only 18 percent of respondents. Clients’ lack of a strategic IT plan or failure to execute the plan remained the second most frequently mentioned barrier, cited by 18 percent of respondents, compared with 19 percent last year. Last year’s top response, lack of adequate financial support for IT at the client’s facility, fell to third, cited by 15 percent of respondents in the 2003 survey, down from the 21 percent of respondents who identified it as a top barrier last year. Lack of staffing resources also dropped in importance, mentioned by four percent of vendors this year vs. 11 percent last year.