Vendor CEO: Final Report

Two-thirds of respondents expect that their organization’s revenue will increase in the next 12 months due to outsourcing on the part of their clients, compared to 64 percent of respondents who predicted this trend in 2003. Another 18 percent of respondents indicated that their revenue would remain constant in the next 12 months, and none of the respondents predicted a decrease. For the second consecutive year, respondents identified systems integration (35 percent) as the area that would have the most impact on their revenues, followed by project management (31 percent), e-business (30 percent), and applications development (27 percent). Compared to 2003 responses, the largest increase was observed for ASP services, while technical support showed the largest decrease.