
Q and A with Allana Cummings, PMP, CPHIMS, Chief Information Officer, Children's Hospital, Omaha
Allana Cummings, PMP, CPHIMS, has served as chief information officer of Children's Hospital in Omaha since 2005. In 2006, she was named vice president while also continuing on with her CIO role.
During Ms. Cummings' tenure, Children's has received national recognition for its efforts in implementing electronic medical records and other technologies to advance the safety of patient care including: InfoWorld 100 Award (2007), Eclipsys President's Award (2007), and Most Wired Most Improved (2005 & 2006). This past June, Ms. Cummings oversaw the implementation of a revenue cycle dashboard at Children's Hospital in Omaha, one of the first organizations to use the new solution.
Prior to joining Children's, Ms. Cummings' was director of IT operations for Children's Healthcare of Atlanta. She has more than 17 years of healthcare experience in information systems, project management and health information management.
In her spare time, Ms. Cummings volunteers to support the University of Nebraska-Omaha College of Information Science and Technology, where she serves on the Dean's Advisory Board.
1. What factors influenced Children's Hospital's decision to implement a revenue cycle dashboard?
Children's decision to implement a revenue cycle dashboard was based on the need to report organization performance data in a user-friendly manner to support organization-wide analysis and integrated dedication making.
2. What were some of the challenges you faced during implementation and how were those solved?
Challenges we faced in attempting to implement a dashboard developed in-house were accessing the appropriate data to accurately reflect revenue cycle performance and managing the data integrity of the dashboard as multiple extracts were used to populate it. With our vendor-developed solution, these issues were addressed through their expert knowledge of the AM/PFM data architecture and revenue cycle management, in addition to the tools they developed to create a seamless, one-step data extraction process to refresh the dashboard daily.
3. How has the dashboard enhanced/improved the hospital's financial and business operations?
The dashboard's visualization of our performance data has enabled executives, managers and staff to see where our performance is tracking and to easily identify opportunities for improvement or areas where additional monitoring or investigation is needed.
4. Please describe the hospital's Physicians Informatics Group. How has launching the group improved physicians' participation in and support of the hospital's IT initiatives, including those related to financial operations?
Our Physician Informatics Group is a physician-led body that makes decisions related to the build of our clinical information systems and provides input for our IT strategic plans. The group reviews outcomes data for both clinical and financial metrics associated with the implementation of clinical systems. The group has a strong interest in helping make decisions that lead to not only improved clinical outcomes but that also support financial benefits to help offset systems and implementation costs.
Public Policy Forum
Oct. 28
National Press Club,
Washington, DC
World of Health IT Conference & Exhibition 2008
Nov. 4-6
The Bella Center, Copenhagen, Denmark
HIMSS Virtual Conference & Expo
Nov. 19-20
Online, At Your Desktop
HIMSS AsiaPac09
Feb. 24-27
Kuala Lumpur
2009 Annual HIMSS Conference & Exhibition
April 4-8
Chicago
Registration and housing/travel are now open.
HIMSS MiddleEast09
May 5-7
Manama, Bahrain
Share your feedback on Financial Edge. Let us know what you’d like to see in future issues and if you’d like to participate in planning and developing newsletter content. Contact Pam Matthews, CPHIMS, HIMSS senior director, healthcare information systems, or Nancy Vitucci, HIMSS manager, publications.

By Richard Pizzi
The National Hospice and Palliative Care Organization has filed a lawsuit to stop a federal rule that would cut Medicare reimbursement rates for hospices across the country.
Thank you for subscribing to Financial Edge, HIMSS’ financial systems eNewsletter—your source for the latest issues and emerging trends focused on financial systems and related technologies within healthcare delivery.
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The HIMSS Vantage Point captures the opinion of healthcare IT professionals on the most relevant issues and hottest topics. In the past, Vantage Point has provided information about initiatives undertaken by the federal government, PHRs, patient safety and EHRs. Published the first Monday of the month, each 5-question survey is very narrowly focused on a current event or issue. This month’s Vantage Point measured healthcare IT professionals’ views on the adoption of ICD-10 Code Sets.
In August, the Department of Health and Human Services issued a proposed rule that would require healthcare providers to adopt ICD-10 Code Sets for electronic transactions by October 2011. Only one-quarter of respondents believe the industry will be able to meet this deadline. Half of respondents were concerned that either a lack of readiness on the part of the vendor community or by insurers/clearinghouses to accept ICD-10 claims will impact their ability to be ready on time.
Click here to take the November survey (the topic is quality of care, patient safety and IT) or read past Vantage Points. For more information, contact Jennifer Horowitz, senior director, research, HIMSS Analytics.
HIMSS is looking for volunteers to participate in the new financial systems work groups:
Individuals interested in joining these work groups can contact Holly Gaebel, coordinator, healthcare information systems.
The fourth HIMSS Virtual Conference & Expo on Nov. 19-20 makes it easy for senior IT leaders, directors, analysts, project managers, clinicians and others to grow professionally; research technology solutions and connect with their peers online. Complimentary to qualified registrants,* the HIMSS Virtual Conference & Expo educational program includes opening and closing keynote sessions, education sessions around IT leadership, clinical informatics, ambulatory information systems and financial systems.
Led by industry thought leaders and designed to provide guidance to those connecting clinical and financial systems, the following HIMSS Virtual Conference sessions explore trends and changes in financial systems:
View the full educational program online.
But the education does not end there for attendees: At the HIMSS Virtual Conference & Expo, attendees can also gain product knowledge and connect with their peers. Attendees interact with speakers in live Q&A sessions after their presentations, as well as with peers and exhibitors in real time via threaded discussion boards in virtual lounges, like one hosted by the Management Engineering – Process Improvement Community, or by using the internal instant messenger and e-mail systems. The virtual exhibit hall brings together attendees and leading industry vendors to easily explore cutting-edge product solutions through video demonstrations, downloadable product brochures and documents, as well as live chat. Plus, if registrants miss part of the live event, they can access all education sessions, keynote speeches and exhibits on demand for 30 days after conference.
Register and learn more about HIMSS Virtual Conference & Expo online. Contact HIMSS Distance Education Manager Mary Beth Micucci with questions.
* Registration is complimentary to qualified registrants: Non-qualified individuals may attend for a nominal fee ($79 HIMSS Members/$99 non-members).
When planning a system upgrade, providers must consider the impact on revenue and ensure vendors are on schedule with system updates. Conducting a risk analysis can ensure all systems are “talking” with one another.
We posed the question “If all the necessary steps for updating software and interfacing with adjudication systems and databases have not been explored and a “gameplan” outlined, how will this affect a provider’s revenue cycle?” to a few of our industry stakeholders. Here is what they are saying:
A poorly planned and executed conversion can have devastating effects throughout the revenue cycle—from patient access to charge capture to billing and collections. In the event of delayed implementation or unexpected problems, the hospital will struggle to deal with a ballooning A/R and negative public relations. If contingency plans are not created in advance for correct billing to third-party insurances and individual guarantors, cash posting, customer service, charity and bad debt placement, the negative impact on A/R could be felt for some time.
Part of any conversion strategy should also include a business office staffing assessment to ensure appropriate coverage and continued cash flow during training and implementation timelines. A program that begins 120-days to 90-days prior to a planned system change is most effective in driving down A/R balances. With the right program in place, the hospital’s overall revenue cycle performance should remain strong.
—Terry Armstrong, senior vice president, Perot Systems, Revenue Cycle Solutions
Given that most hospitals rely on credit for funding large-scale building and IT projects, and an increasing number are finding they are not immune to tightening credit, perhaps a better question should be “Is a system upgrade – and its associated risks and costs – the only way to enhance system performance?” With the availability of surround technologies that can tie together disparate information systems, some hospitals, such as the University of Maryland Medical System (UMMS) have opted for a more innovative, low-risk, low-cost approach to a “system upgrade.” Instead of investing years and multiple millions of dollars to standardize its four disparate patient accounting systems, four central business offices serving seven hospitals, UMMS implemented one new "surround technology" solution, rather than upgrading current systems. In one year and a fraction of the cost, executive management gained seamless data gathering and access to configurable, aggregated reports, plus workflow enhancements to improve management of accounts receivable.
—Jim Jacobs, Vice President of Sales Development, CareMedic Systems, Inc.
Looking ahead to the November Viewpoint, our topic will be:
The Impact of Adopting and Implementing ICD-10 and 5010 Code Sets
In August, HHS announced proposed regulations to replace the ICD-9-CM code sets now used to report healthcare diagnoses and procedures with greatly expanded ICD-10 code sets, effective October 1, 2011. In a separate proposed regulation, HHS has proposed adopting the updated X12 standard, Version 5010, and the National Council for Prescription Drug Programs standard, Version D.0, for electronic transactions, such as healthcare claims. Click here for the full report on both proposed rules.
What do you anticipate to be the major area of impact in adopting and implementing ICD-10 and 5010 within your organization? Will your software vendors include these upgrades as part of their annual software upgrade, or will either one of these compliance efforts require expense above and beyond your anticipated support fees? Is all or part of these two efforts addressed within the “federal and state” clauses in your software contracts?
Click here to submit a 150-word editorial outlining your perspectives on the impact of adopting and implementing ICD-10 and 5010 Code Sets. Submissions are due by close of business on Monday, Nov. 10th.
HIMSS09: Keynote Speakers Announced, Registration Open
The 2009 Annual HIMSS Conference & Exhibition, April 4-8 in Chicago, is the industry’s premier knowledge sharing forum, with thought provoking education focused on today’s critical issues, “seeing is believing” solutions demonstrated by 900+ exhibiting companies and networking events, both conference-wide and niche-focused. Four outstanding keynote speakers have been confirmed for HIMSS09. The keynote lineup features today’s newsmakers exploring how the healthcare market is evolving, offering their vision of what lies ahead and examining the key role healthcare IT plays in shaping the delivery of healthcare. Confirmed keynoters are:
Registration is now open. Hotels are expected to fill up quickly, so attendees are encouraged to make hotel reservations early through Ambassadors, HIMSS’ official housing and travel bureau. In addition to making reservations online, attendees can contact Ambassadors at 877-517-3038.
Important Schedule Change—As you begin planning your attendance at HIMSS09, please keep in mind the schedule change. Besides the switch to April, HIMSS09 kicks off on Saturday, April 4 with the preconference symposia and workshops. Keynotes, education sessions, the exhibition and the opening reception begin on Sunday, April 5. HIMSS09 wraps up on Wednesday, April 8.
Nov. 6, 1 pm EST
The grants management lifecycle can be a costly and time-consuming process. Not long after you sift through scores of potential funding resources, you are neck-deep in detailed submission processes and proposal writing. HIMSS understands the complexity of this process, which is why the Society has teamed up with the Grants Office LLC to offer HIMSS Grants Advantage, a comprehensive source of up-to date grants information, live grants support and a host of additional training and community-building opportunities, at a reasonable annual cost.
On Nov. 6, Edna Boone, senior director of healthcare information systems at HIMSS, and Grants Office CEO Michael Paddock, are hosting a free Webinar to introduce HIMSS members to the service, the landscape of funding for healthcare and healthcare IT and useful tips for getting the most from your subscription.
HIMSS Grants Advantage also provides education, mentoring and collaboration that spans from identification to submission to receipt of award and to closure. Other features include an exclusive toll-free phone number for help-desk support; monthly Webinars featuring topics of interest and best practices among grantees in the industry; a moderated listserv to facilitate discussion among subscribers; a report suite of weekly updates; a quarterly e-newsletter; a SharePoint portal for additional collaboration; and a 30-percent-off discount for grants writing services. Further, subscribers may choose to participate in an annual meeting at the HIMSS Annual Conference for networking in person.
Learn more about the HIMSS Grants Advantage.
110th Congress Ends, Legislators Plan for 2009
Although Congress left town on Friday, Oct. 3, before passing prominent healthcare IT legislation (H.R. 6898, H.R. 6357, and S. 1693), they did pass a number of bills that supported the use of healthcare IT within the DoD and VA, rural areas and for the tracking of chronic diseases. Examples of legislation can be accessed at HIMSS News.
With the exception of committee hearings underway concerning the financial crisis, the U.S. House of Representatives will reconvene on January 3, 2009. The U.S. Senate could reconvene by November 17 for a lame duck session. During the lame duck session, committees are expected to convene and new senators will be trained on the rules of the Senate. As Members of Congress and their staff prepare for the 111th Congress, the industry can expect much planning and collaboration on healthcare IT legislation for next year.
For additional information or answers to specific healthcare IT legislation-related questions, contact Meredith Taylor, director of congressional relations.
Free Webinar: Post-Election Highlights & Implications for Healthcare IT Policy Changes in 2009
Nov. 12, 11 am - 12 pm CST
The outcomes of Nov. 4 elections are predicted to have a tremendous impact on everyone connected to the healthcare IT industry. Led by national experts and a former congressman, the Webinar will prepare attendees for the new presidential administration and 111th Congress, as well as provide insight to how healthcare IT policy changes will affect their communities, states and the nation as a whole. Register online.
The Medical Banking 101 presentation facilitates learning about medical banking—how banking infrastructure and systems are being integrated with administrative operations to drive EDI-enabled workflow processes within healthcare delivery systems and how the medical banking market is poised to impact healthcare. This presentation, a collaboration with the 2008 – 2009 HIMSS Financial Systems Steering Committee and The Medical Banking Project, a HIMSS Affiliate member, was offered via a Webinar* last month.
*Special acknowledgment is extended to John Casillas, chair, Medical Banking Institute, executive director, Medical Banking Project, for his support and materials provided for this event.
There is still time to submit nominations for HIMSS’ 2008 awards and applications for 2008 HIMSS scholarships; both calls close next week.
Award Nominations—Call Closes Oct. 30
The awards—presented in four categories: Industry, Service, Publications and Chapters—recognize the special contributions of individuals, groups and organizations to the advancement of the healthcare profession as encompassed by the Society’s mission. Submit nominations online. Contact Awards or call Member Services at 312-915-9202 for more information.
HIMSS Foundation Scholarships Applications—Call Closes Oct. 31
Young Professional Members studying healthcare information or management systems are recognized for academic excellence and future industry leadership potential with a cash award and an all-expense paid trip to HIMSS09 (some restrictions may apply). Scholarship applications are available online. For more information, contact HIMSS Member Services Coordinator Yvonne Horton.