Consider joining the talented staff at HIMSS Analytics as our Client Services Relationship Manager as we transform health through information technology. HIMSS Analytics is a part of HIMSS, a cause-based, global enterprise that produces health IT thought leadership, education, events, market research and media services around the world.
The purpose of this position is to develop, manage, and enhance relationships with HIMSS Analytics subscribers in order to increase client retention and drive incremental sales of Consulting services, Research products, and HIMSS Analytics database subscriptions. This position is a component of the two person Client Success Teams, which pair Relationship Managers with Account Executives to own the long term client relationship for assigned clients. The Relationship Manager is responsible for understanding their assigned clients’ business needs, working with Account Executives to provide support, training, optimization, dashboard customizations, client satisfaction and retention while maintaining the overall customer relationship. This position is VITAL for retaining customers and increasing the value proposition for subscribers.