The patient and user experience in any healthcare organization can have a significant and lasting impact on the viability of future success. Delivering quality, seamless IT services is a necessary component of providing outstanding customer service. Today’s complex healthcare IT environments typically include a vast array of third-party and in-house applications and platforms, all of which require expert knowledge. Successful CIO’s and health IT professionals must be equipped with the necessary tools and resources to ensure these complicated systems operate in an efficient manner, while at the same time designed to improve and enhance both the patient and user experience.
Overall event learning objectives:
1) Identify common barriers healthcare organizations and IT professionals face in delivering quality IT services in a hybrid environment
2) Discuss practical solutions designed to optimize IT performance and enhance the patient and user customer service experience