The Eighth Annual Patient Experience: Empathy + Innovation Summit takes place May 22–24, 2017, at the Cleveland Convention Center in downtown Cleveland, Ohio.
The Patient Experience Summit brings together patient experience leaders, healthcare CEOs, innovators, nursing leaders, policy makers, major stakeholders, industry experts and patients who are committed to not just the patient or caregiver experience, but also the human experience.
The theme of this year’s two-day, inter-professional conference is Empathy by Design and features expert speakers, panel discussions and workshops representing multiple healthcare professions and disciplines engaged in exploring innovative ways to create and sustain a human-centric environment. Designing programs, services, structures, spaces, processes and more with empathy in mind is key to delivering care that can truly meet the needs of everyone. Attendees will hear how organizations around the world strive to deliver the best clinical, physical and emotional experience to patients and families.