User Experience (UX) in Healthcare IT

The study of usability, user experience (UX), human factors and human-computer interaction is well established and decades old.  While user experience methodologies are highly utilized in other technologically-focused industries (aviation, product design, mobile, web design, etc.), user experience is a relatively new field to the healthcare industry as a whole.   The increased usage of health IT accross all care delivery settings has forced a serious look at user experience, human/computer interaction, and workflow optimization as it relates to the provision and consumption of healthcare.

  • Gain an understanding of the major terminology
  • Explore the major issues and opportunities in user experience
  • Access resources created for & by the HIMSS HIT User Experience committee and community.

What is User Experience, Usability, and User-Centered Design?

Everyone has a user experience.  Before we explore the issues and opportunities associated with user experience in healthcare, a shared language is helpful.  With all maturing fields of study, the terminology of the study of human/computer interaction has changed from the early years of human factors research back in the early 21st century to the various associated fields within user-centered design research being performed today in academia and in the field.  Gain understanding of that terminology based on internationally-recognized standards here.

What is the Role of User Experience in Healthcare?

A user experience (UX) is present in any setting in which a human is interacting with technology.  The increased usage of electronic medical records has brought the topic of user experience into focus for the healthcare industry.  That focus has acted as an important opening salvo in the integration of user-centered design principles into the healthcare industry processes, products, and workflows.  In addition to the EMR UX, there are user experience issues and opportunities accross all technologies associated with the modern delivery of healthcare.

Explore the user experience, usability, and user-centered design principles in:

ACOs | Ambulatory Settings | Clinical & Business Intelligence | Clinical Informatics

Clinical Decision Support | Consumer Health | EHRs | Health Business Solutions 

Health Information Exchange | Health Insurance Marketplaces | ICD-10 | Innovation | mHealth 

Patient Engagement | Payors & Health Plans | Pharma & Life Sciences | Privacy & Security 

Quality & Patient Safety | Rural Health

*New Resource*

EMR Usability Evaluation Toolkit for Clinicians' Practices

What is the HIMSS Usability Maturity Model?

The HIMSS Health Usability Maturity Model helps health leaders and individuals assess levels of usability and build toward more advanced levels.

Learn more about the model and its role in positively affecting the user experience at your organization>

How Do I Get Involved with User Experience at HIMSS

HIT User Experience Community

The HIT User Experience community is one of the fasting growing communities within the organization.

Explore the community and its resources>

HIT User Experience Committee

The community is led by the HIT User Experience committee, made up of a group of community members with a diverse set of experiences and perspectives on the topic of user experience in healthcare IT.

Learn more about the committee>

Share Your User Experience (UX)

Everyone has a user experience. We want you to share yours. 

HIMSS is looking for individuals with a passion for user experience to share their stories as part of a multimedia story database.  We are looking for participants to record a 10-15 minute phone interview with HIMSS discussing their opinions on user experience as it relates to EHRs, interoperability, mHealth, patient safety, and privacy/security.  These interviews will be catalogued by topic & question, and will be available on demand as part of HIMSS' user experience resources.

HIMSS wants to hear about you. Contact Adam Bazer, Sr. Manager, Health Information Systems to share your UX story today.