The Kate Granger Compassionate Care Award
The Kate Granger Compassionate Care Award recognizes high-touch / high-tech care. A junior doctor in a British hospital, 29-year old Kate Granger was diagnosed with a rare type of abdominal sarcoma. As Kate embarked on her treatment, for the first time she experienced what it was like to be a patient in a busy hospital. She was shocked by the lack of compassion from the clinicians treating her. In particular, she objected to being talked about as “bed nine” and not by her name. Her response to this was to take action. First, she started a social media campaign with the hashtag #hellomynameis. Built on the success of the social media campaign, Kate launched an annual award recognizing compassionate care in the United Kingdom’s National Health Service (NHS) and/or NHS-funded services delivered in hospitals, primary care, community or residential settings. HIMSS is proud to bring the Kate Granger Compassionate Care Award to North America.
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User Experience Forum
The event takes place during the HIMSS Global Conference & Exhibition. The forum explores and draws from disruptive ideas, the latest innovations, and the most prominent challenges shaping user experience and consumer behavior in healthcare and beyond. It aims to inform attendees about the impact of physician and clinician satisfaction on the clinical, operational, and financial outcomes at your healthcare organization. It aims to provide attendees with actionable takeaways to improve their customer's experience of your product or service and learn how to build both a forward-facing consumer strategy and earn the loyalty of patients as they don new roles of "consumers" and "partners" in today's era of value-based care and consumerism.
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HIT User Experience Committee
The community is led by the HIT User Experience committee, made up of a group of community members with a diverse set of experiences and perspectives on the topic of user experience in healthcare IT.
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HIT User Experience Community
The HIT User Experience community is one of the fasting growing communities within the organization.
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- HIMSS Usability Maturity Model: This resource supports healthcare executives to measure how well your organization incorporates usability and other user-centered design (UCD) principles into its development and strategic planning processes. The five-phase model provides a common vocabulary for the healthcare & healthcare IT industry to quantify their UCD efforts both internally and externally to the marketplace.
- HIMSS EMR Usability Evaluation Toolkit: This resource is an aid to clinician practices engaged in the selection of an electronic medical record (EMR) system. While formal, professionally conducted, usability evaluations can provide in-depth product comparisons, this may not be a practical consideration for small to medium size practices. This toolkit outlines some basic steps to include in a vendor selection process that will help practices evaluate EMR usability based on current usability recommendations and best practices. While the target audience of this resources is smaller practices, the steps outlined in this resource can also be used by medium-sized & large practices, as well as other healthcare institutions.
- HIMSS' 9 Essential Principles of Software Usability: These nine essential principles of software usability can be applied directly to the evaluation of electronic medical record (EMR) systems. While usability principles apply to all software, this set has been assessed and put forth as being those principles of key concern related to EMRs.
- Electronic Health Record Design: Patterns for Patient Safety: Developed by the Electronic Health Record Association (EHRA), in response to the ongoing discussion of health information technology (IT) and its potential impacts on patient safety — both in preventing errors and contributing to miscommunications — the EHRA offers this Electronic Health Record Design Patterns for Patient Safety. This document was created through a collaborative effort of EHRA member companies’ software designers and engineers, human factors experts, clinicians, and other staff who bring decades of experience in the development and deployment of EHRs in healthcare organizations of varying sizes and specialties.
User Persona Library: Developed by the Electronic Health Record Association (EHRA), the personas in this library were built to make a positive impact on the development and implementation of all health information and technology products. Organizations are encouraged to use these personas as a resource in their development work in order to provide new insight into their users or augment personas their teams already have. These personas were created through a collaboration of EHRA members, industry groups, clinicians and others who have in-depth knowledge related to the development and use of health information and technology.