As President of KnowQ Solutions, Anna Pappas combines over 25 years in healthcare; public sector and higher education process management; application software solutions; and hardware technology to help clients improve efficiencies in the customer/ patient experience, reduce costs and operating procedures while providing key data metrics that measure the return of investments (ROI). Pappas is a member of the Connected Patient Community and Innovative Technologies Community.
HIMSS: How did you become involved with HIMSS?
Pappas: I was a member in a previous position, and knew of the organization and value as a trusted resource.
HIMSS: What has been the most rewarding aspect of your involvement with HIMSS?
Pappas: The caliber of members I have met so far, and the industry knowledge they bring to the table to share.
HIMSS: What was the greatest challenge as a member of the mHIMSS Committee? What has the greatest success been?
Pappas: The challenge and success has been the integration of knowledge regarding this new area of mHealth. There are so many approaches and options with pros and cons to all of them, as well as use, need, and compliance regulations.
HIMSS: Please give a brief overview of your experience working with innovative technologies.
Pappas: I have been involved with innovative technologies for over 20 years, primarily in the end-user applications and hardware for enterprises delivering a service to their end users such as video conferencing; smartphone applications; self-serve kiosks; enterprise applications; and mobile apps. My children will tell you I have no idea about technology, as I didn’t have a cell phone in fourth grade. I tell them their “face-time” app was something I worked on 20 years ago.
HIMSS: Why is working with innovative technologies a passion of yours?
Pappas: I love the benefit it brings to the business, in terms of data and information, but more importantly, to the end user and how it changes their lives for the better. I remind healthcare clients that patients do not stop being consumers the minute they put on a hospital gown. My most memorable moment was the advent of the early “smartphone.” I still have one of the early versions of a Palm Pilot.
HIMSS: What are some of the benefits patients receive from the use of innovative technologies and health IT?
Pappas: A greater patient experience and access to healthcare information at their fingertips. Everyone today has a cell phone and/or wants self-service. With the use of health IT/mobile health, patients can obtain additional information about what the hospital has to offer to them, as patients and consumers.
HIMSS: What advice would you give professionals just entering the healthcare or IT field?
Pappas: Seize the opportunity to make great changes in healthcare that we, as patients and customers, have been waiting for.