Members in Action: Nancy Staggers, PhD, RN, FAAN


Nancy Staggers, PhD, RN, FAAN, is a member of the HIMSS HIT User Experience (UX) Committee.

HIMSS: Please describe your current involvement with this HIMSS committee.

Staggers: I am a member of the HIMSS  HIT User Experience Committee and community. It’s a dynamic committee with excellent interdisciplinary members and a timely focus.

HIMSS: What do you hope to accomplish during this year, as a member of the HIT User Experience Committee?

Staggers: A five-member team within the committee just completed a major project to understand nurses’ current pain points with health IT and to recommend solutions for these issues.   

HIMSS: Can you give a brief overview of what attendees can expect from your session, “Identifying Solutions for Nurses’ HIT Pain Points” at HIMSS16?

Staggers: Nurses have unique user experience needs across acute and long-term care. We offer a summary of current UX issues for nurses and their health IT interactions. We focus on solutions:

  • Developing a new vision for health IT
  • Enhancing the voice of nursing
  • Partnering for solutions
  • Suggesting new technology designs to fit nurses’ workflow and to provide cognitive support
  • Enhancing national leadership on the topic.

This session gives nurses a voice and shares evidence that both UX issues and solutions exist.

We also invite nurses at HIMSS16 to take the opportunity to share their own UX stories during our roundtable session “Conversations on Nursing’s Health IT User Experiences”

HIMSS: What are the most exciting changes that you foresee happening in health IT user experience, from a nurse’s perspective?

Staggers: The U.S. alone has 3.4 million nurses. In fact, nurses are the largest group of health IT users globally, and they act as information hubs for patients in myriad settings - acute care, long-term care, home health, and telehealth. To date, nurses have been less outspoken about user experience issues, but the challenges are severe. We see opportunities for more emphasis in solving nurses’ UX issues for health IT, in particular, providing improved workflow and cognitive support for nurses’ IT interactions. We also see opportunities for improved leadership at the local and national levels on this topic. We are excited about building coalitions to improve user experiences across settings.

Learn more about 2016 HIMSS Conference & Exhibition on Feb. 29-March 4, in Las Vegas, at the Venetian – Palazzo – Sands Expo Center.