Guest blogger and HIMSS member shares how the abundance of technology in healthcare can lead to a disconnect when working with patients and how CRM systems can knit the digital and personal sides of patient care together.
“By leveraging some of the great work that’s being done in healthcare and sharing that with other industries, innovators outside the field can understand what’s happening in the world of healthcare and then build on it, becoming part of the changing healthcare ecosystem.”
Just over a year ago, the WannaCry ransomware attack wreaked havoc on the UK National Health Service (NHS), ultimately disrupting a third of its facilities and causing a rash of canceled appointments and operations. Breaches are always a concern in healthcare, but this incident brought to light its impact in terms of patient care and patient trust.
Healthcare organizations face challenges in managing their revenue cycles, reporting a complicated environment in which they typically use more than one solution that appears to be making the task more difficult.
For a System of Care to function well, emergency medical services (EMS) must respond, diagnose and transport a patient within minutes. Ultimately, these decisions and the care EMS provides significantly impact the patient’s outcome.