HIMSS RCI task force tackles the patient financial experience of the future for healthcare providers

Last month, the HIMSS Revenue Cycle Improvement Task Force (RCITF), came together at the HIMSS Innovation Center in Cleveland for the 3rd year in a row to put their differences aside and focus on one goal: envisioning the Patient Financial Experience of the Future and the steps we as an industry need to take to get there.  Leaders from healthcare providers, payers, technology vendors, and consulting organizations all took their respective competitive industry “hats” off at the door to focus on improving healthcare from the consumer’s financial perspective. The group consisted of 30 attendees who all paid their own way to attend.  I point that out only to show the passion our task force has for this great call to action.

Over the course of the one-day intensive session, designed to kick off the HIMSS FY17 initiatives, we discussed our progress around deliverables for HIMSS FY16, the new approach of the Patient Financial Experience of the Future from the patient perspective and the lessons learned from pushing for this much needed change. We then turned toward the work for FY17, and focused on the same problem but with a different approach; from the healthcare provider perspective and how that change can be seen when our participants are working together towards a common goal in mind.

For efficiency’s sake, we broke into three workgroups: technology gap analysis, microsite creation, and planning for the RCITF vignette at this year’s HIMSS17 Interoperability Showcase.

The Gap Analysis Workgroup first compiled a list of activities a provider must complete during four areas of a patient’s episode of care: Pre-treatment, Treatment, Coordination of Care, and Patient Satisfaction. The next steps are identifying the technical functionality required for each activity as well as known or perceived gaps between current and future state. This analysis will help us draw a new roadmap for the Patient Financial Experience of the Future – for providers.

The Microsite Workgroup reviewed the 2016 Microsite featuring a patient’s journey through a series of treatments resulting from an unfortunate accident. Four key points were readily apparent as critical to the mission for the 2017 microsite: patient choice, transparency (price, quality, location, treatment options, etc.), shared decision making, and coordination of care. Over the next few months, this group will focus on layering these key factors into the next version of the microsite to be unveiled at HIMSS17.

Last, the HIMSS Interoperability Showcase Workgroup focused on the newest addition of our task force: our HIMSS17 Interoperability Showcase vignette. We are very enthusiastic about this vignette, as it promises to be the hands-on manifestation of all the hard work the RCITF has completed over the last 3 years work.  This interactive display provides attendees the chance to engage in demonstrations, presentations and discussions about the future of healthcare IT, and in particular, a consumeristic vision of the revenue cycle for both patients and providers alike.

Though the HIMSS Revenue Cycle Improvement Task Force is off to a strong start, there is still much work to do.  I am confident, however, that this team is fully capable and up to the challenge ahead.  I am excited to be working alongside such selfless volunteers who care so much about the direction of healthcare IT.  We have a very dedicated group whose passion is apparent in every meeting and every deliverable.  We all look forward to seeing everyone at HIMSS17 in Orlando to gather more feedback.  See you there!

About the author:  Bird is the FY17 chair of the HIMSS Revenue Cycle Improvement Task Force (RCITF) and the CEO and Co-founder of Patientco, a patient payments technology company.