First, let me say that I am grateful for the opportunity to lead the Revenue Cycle Improvement Task Force (RCITF) this coming fiscal year. Being a member of the task force in FY15 and FY16 allowed me to witness firsthand the magic of industry thought leaders coming together for the purpose of improving the patient financial experience.
Over the past couple years, the RCITF has worked with healthcare providers, technology vendors, and industry experts to address the changing needs of patients and providers when it comes to revenue cycle.
I commend FY15-FY16 task force chair Stuart Hanson on his leadership in helping us achieve a vision that included an infographic, a microsite, and the comprehensive white paper: A Roadmap to The Patient Financial Experience of the Future. The foundation of ideas and content from this past year and FY15 will prove invaluable as we work together in FY17 to implement this vision.
FY17: From Vision to Implementation
Over the next several years, the RCITF will build upon the learnings of past efforts to create and implement a vision of the patient financial experience of the future that will include the full spectrum of revenue cycle management activities, from the moment a consumer contacts their provider to schedule an in-person or online visit to the moment they receive acknowledgement that their final payment has been received for a particular episode of care.
Building on the vision created by the Task Force in FY15 and FY16, FY17 deliverables will focus on moving the industry from vision to implementation. Specific deliverables will be as follows:
1. Complete a Gap Analysis for at least three types of providers.
2. Deliver at least one white paper outlining results of provider gap analysis.
3. Produce next generation RCI microsite with two pathways - one for patient experience and one for provider experience.
4. Create HIMSS17 attendee experience that follows [fictional patient] Jesse Smith’s financial journey through an episode of care.
5. Produce at least one webinar promoting the work of the task force and our vision.
Participate in the Revenue Cycle Improvement Task Force
We’re excited to get moving on these initiatives but we can’t do it alone! The task force requires only that you attend a monthly scheduled conference call with a positive attitude. This is a great opportunity to collaborate with industry leaders on the future of patient revenue cycle. If you would like to volunteer your time and expertise to improving the patient experience, contact Joanne Bartley.
Once again, we are looking forward to a productive FY17 and improving the patient financial experience for both patients and providers.
About the author: Bird is the FY17 chair of the HIMSS Revenue Cycle Improvement Task Force (RCITF) and the CEO and Co-founder of Patientco, a patient payments technology company.