News Release

Patient Portals Linked to Increase in Patient Engagement

HIMSS recognizes Lehigh Valley Health Network (LVHN) as a 2017 HIMSS Enterprise Davies Award Recipient

CHICAGO (September 22, 2017) – Lehigh Valley Health Network (LVHN) has dramatically improved patient engagement by encouraging patients to take charge of their health with their personal patient portal, MyLVHN.

Prior to the implementation of the patient portal, LVHN observed extremely low enrollment and engagement rates among patients. In efforts to improve these rates, the organization set a goal to leverage patient portals to improve engagement between providers and patients across the health network.

In the first year of its implementation, 100,000 patients registered a MyLVHN portal to stay connected with their doctors and medical records, both in and out of their physician’s office. Throughout the following year of the portal’s implementation, registration numbers nearly doubled.

Embracing the various functions offered by MyLVHN has allowed patients to complete pre-visit questionnaires before an appointment, submit prescription refill and medical advice requests, and even access test results immediately, rather than anxiously awaiting a phone call. The patient portal has also made possible eVisits and video visits for patients who find digital visits work better for their schedule and health situation, an option decreasing no-show rates for self-scheduled appointments.

HIMSS Davies Award of Excellence

HIMSS is proud to present LVHN with the 2017 HIMSS Enterprise Davies Award, which recognizes outstanding achievement of organizations that have utilized health information technology to substantially improve patient outcomes and value. The HIMSS Davies Awards program promotes health information technology-enabled improvement in patient outcomes through sharing case studies and lessons learned on implementation strategies, workflow design, best practice adherence, and patient engagement.

“Lehigh Valley Health Network has demonstrated their dedication to patient engagement through their ‘huddle meetings’ with staff, which have help strengthen internal communications while keeping patient needs front of mind,” said Jonathan French, CPHIMS, senior director, quality and patient safety, and director, Davies Award of Excellence Program, HIMSS. “Their efforts to reduce sepsis mortality rates and improve ambulatory care processes have also led to their recognition as a 2017 HIMSS Enterprise Davies Award recipient. We are proud to recognize Lehigh Valley Health Network for their commitment to improving patient care through the use of health IT.”

Process improvements for ambulatory practices from patient portal use

• Patient self-scheduling through MyLVHN more than doubled in the first six months of use

• Ability to schedule new primary care appointments within two weeks 53% of the time

• Patient satisfaction increase from 87.2% to 91% over one year (equivalent to a move from 37 percent to 64 percent in national rankings).

 

Michael Minear, LVHN chief information officer, stated, “The Davies Award is especially meaningful, because it assessed the work that literally thousands of LVHN’s clinical, administrative, informatics and technology support colleagues have done to deploy and use the EHR to enhance patient care. Our work in health IT is always about the patients and the communities LVHN serves. The three case studies presented to the HIMSS Davies Award Committee showcased how LVHN has improved patient care, safety and satisfaction by leveraging the EHR to support many improvement projects.”

Lehigh Valley Health Network (LVHN) will be recognized at the HIMSS18 Awards Gala at Wynn Hotel Las Vegas on Thursday, March 8, 2018. Register for HIMSS18 here.

 

Learn more about how Lehigh Valley Health Network has achieved excellence with health IT by listening to their use cases on ambulatory care process improvement, reduction of sepsis mortality, and the daily huddle.

 

About HIMSS North America

 

Media Contact:

Maura Bilek | HIMSS

mbilek@himss.org | (312) 915-9150