Patient Communication

Ability to securely communicate electronically and bi-directionally about care, concerns, expectations, and status.
  • Patient preference for channels of communication clearly documented and incorporated into provider workflow
  • Send free text, documents, and required structured data to patients or designees with results interpreted*
  • Receive and incorporate free text, documents, and required structured data to patients or designees
  • Provide patients access to their clinicians’ clinical notes
  • Attention to health literacy when engaging in bidirectional communication (secure messaging)
  • Notify patient about recalls, public health alerts, etc.
  • Accommodations for the disabled