Velocity Technology Solutions: Remote Managed Services Cuts Cost, Enhances User Experience at Shepherd Center

Shepherd Center’s IT Manager Jeff Couch saw an opportunity amid challenges. Supporting 25 core Infor Lawson super users across Human Resources, Payroll, General Financial and Supply Chain Management, Couch and his team of two full-time employees and a third-party consultant, were constantly in demand. With a task of replacing the Center’s EHR system looming -- and bringing benefits enrollment back in-house -- Couch sought out a trusted partner to remotely manage Shepherd Center’s applications, lift the resource constraints and allow his team to focus on mission-critical projects to improve both the quality of patient care and enhance the patient experience