Village Health Partners (formerly Family Medical Specialists of Texas) - Davies Ambulatory Award

Village Health Partners (formerly Family Medical Specialists of Texas)Founded in 2007, Village Health Partners is a nationally recognized family medical practice serving more than 75,000 North Texas patients through multiple locations in Plano, Texas. Village Health Partners focuses on the quality, access and convenience of care for its patients. The practice is dedicated to helping the communities it serves thrive, by offering access to unsurpassed value in healthcare delivery. Village Health Partners uses health information technology such as Electronic Medical Records (EMR), secure email access with doctors and a convenient online portal for patients to request same day appointments and prescription refills.

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After being in practice for two years, we knew we needed better tools to achieve our mission. There was no efficient way of measuring our clinical quality and we had no clinical decision support at the point of care. Further, the practice was growing, yet we were becoming less efficient. The office was not providing the level of service that the patients had come to expect. The decision was made in 2003 to move to an EHR. The initial objective was to improve business and clinical efficiencies in order to restore all areas of customer satisfaction including access, convenience and communication.