20 Questions to Ask About Bring Your Own Device (BYOD)

Last reviewed: November, 2017.

The Bring-Your-Own-Device (BYOD) phenomenon is changing the way healthcare workers provide care. Enabling an effective and viable mobile Health IT workforce requires an understanding of three major stakeholder groups within an organization – the End user, Management, and IT Staff, each with a unique perspective and interest in BYOD. Understanding these various points of view will help provide a broader perspective on BYOD.

  • End users, such as employees, patients, and clinicians are primarily concerned with how BYOD will affect their user experience. 
  • Management focuses on accountability for how BYOD is managed, addressing risk, compliance, costs, and other liabilities. 
  • IT Staff is tasked with delivering a functional and secure mobile technology solution, and supporting the mobile workforce once the solution is deployed.

Organizations can prepare for a successful BYOD initiative by asking these pertinent questions from each of the major stakeholder perspectives.

1. Is it clear IF you can use your device and HOW you can use your device?


2. Where do you go for assistance, training?


3. Do you use a password? How good is it?


4. What would you do if you lost your device?


5. Do you understand the distinction between personal data and enterprise data? Do you keep them separate?


6. Is there a clear expense/reimbursement policy?

1. Is there someone who has overall responsibility for BYOD?


2. How will you deal with the changing landscape – new laws, training, new devices, changing vendors, changing usage patterns?


3. Is there insurance for the devices? For the data on the devices?


4. Is there Cyber/breach-insurance?


5. Do you understand Tax/Expense issues?


6. How do you collect planned and actual usage information from end users? 

1. Does everyone know how to contact you, or get information? Is the support policy clear?


2. Is there a clear usage policy – text, email, which apps, cameras, wifi, updates?


3. How do you manage devices? MDM?


4. How do you manage software on devices?


5. How do you manage DATA on devices?


6. How do you handle lost device issues – data, access?


7. What is your plan for the future? Company changes, technology changes, vendor changes.


8. Do you have clear issue identification and escalation policies?

BYOD, healthcare, Bring Your Own Device