Benchmark Others

Benchmarking is a process that should be used by all project teams and managers. The process allows for determining whether an organization is performing functions and activities efficiently, whether its costs are in line with those of competitors and whether its current internal activities and business processes need improvement.


The idea behind benchmarking is to measure internal processes against an external standard. It is a way of learning which organizations are best at performing certain activities and functions and then imitating—or better still, improving on—their techniques.

  • Identify and document functions and desired measurable outcomes to be benchmarked:

    • Targets’ roles

    • Processes

    • Critical success factors.

  • Identify when to benchmark. It can begin at any time.

  • Review business cases for using health IT to engage patients in their health and healthcare.

    • Identify like-minded organizations and identify what processes they have in place.

    • Review the outcomes of other organizations.

    • Consider discussions and partnerships with national forums, organizations and professional societies

    • Review evidence-based best practices (e.g., patient safety). These will drive clinical adoption and quality care outcomes

  • Schedule and conduct phone calls and site visits.

  • Document best practices and lessons learned.

    • People and how to address implementation, testing and change.

    • Process review workflow and communications vehicles.

    • Technologies: review what works and where problems have developed in the past.

  • Report your learnings to the project owners and sponsors.

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