Change Management

While planning for an implementation, the processes around change management need to be laid out. This includes plans for minor fixes, major upgrades and adding new features/modules.

Components of a change management plan can include:

  • Planning and testing upgrades and patches

  • Creating governance process (e.g., approving new modules and features)

  • Human factors

  • Determining how and when to notify users (patients and staff) of planned changes and any downtime

  • Go-live plan, including a back out plan

  • Posting contact information for go-live support and ensuring that the help desk understands modifications and notifies users of changes