Children's Medical Center Dallas - 2013 Davies Enterprise/Organizational Award

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Children's Medical Center is private, not-for-profit, and is the fifth-largest pediatric health care provider in the nation. It is the only academic health care facility in North Texas dedicated exclusively to the comprehensive care of children from birth to age 18.

Children's provides patient care ranging from simple eye exams to specialized treatment in areas such as heart disease, hematology-oncology and cystic fibrosis.

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Return on Investment

Children’s Medical Center Dallas (Children’s) has realized a positive Return on Investment (ROI) of $48.62M with the implementation of its Electronic Health Record (EHR) system. To succeed at the EHR implementation,

Children’s approached it as an operations‐driven performance improvement initiative that required buy‐in from all stakeholders within the organization. The organization developed Key Performance Indicators (KPIs), established an oversight committee and assigned owners to ensure organizational success.

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Clinical Value

Children’s Medical Center introduced imbedded clinical pathways into hospital workflows using its Electronic Health Record (EHR). The goal was to decrease variation care, and improve patient outcomes and quality of the care. While program goals are not yet fully met after two seasons, there have been significant achievements as evidenced by the reductions in median length of stay (from 2.4 to 1.95 days), chest x-rays (from 59 to 39 percent), bronchodilator use (27 to 14 percent) and antibiotic use (from 32 to 25 percent).

Compliance with clinical guideline recommendations has been improved with education, easy-to-use order sets, and data sharing

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Patient Engagement

Children’s Medical Center Dallas (Children’s) seeks to meet its customers where they are: online. Therefore, the organization leveraged technology to offer a customized online experience for clinicians, physicians, patients and families, the community, donors and employees. Upon login, recognizes the user, presents unique content and allows the patient to designate an English or Spanish language preference.

Patients also have the ability to connect with one another through social media, communicate with clinicians via direct messaging, and provide clinically‐relevant data through remote care logs. Through implementation, Children’s has created efficient online workflows that save costs, satisfy patients, families and other audiences, and make Children’s the preferred provider for complex care.

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Supply Chain Pharmacy

The Children’s Medical Center (Children’s) pharmacy was able to use Electronic Health Record (EHR) technology with a redesigned medication administration process to save the organization $5.2M over three years and decrease the time for dose availability. Children’s achieved an added bonus by complying with the Environmental Protection Agency’s (EPA) initiative for pharmaceutical waste destruction and becoming the first hospital in its region to meet the EPA’s medication destruction requirements.

The pharmacy has a long history of innovation with medication management starting in 1980s. With the implementation and organizational integration of the EHR at Children’s, it was a natural progression for the pharmacy to explore options that improve care delivery and decrease cost.

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Children’s Medical Center Dallas established clinical pathways and standardized order sets through its Electronic Health Record’s (EHR) Computerized Physician Order Entry (CPOE) capability. The goal was to ensure consistent, high quality care and outcomes in patient populations.

One year after implementation of the PD Catheter order set, the key metric’s compliance rate (IV antibiotic prior to incision) has risen from 16 to almost 100 percent, and the organization has achieved an almost 300 percent improvement in infection‐ prevention

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