Conduct Workflow Analysis

A workflow analysis entails reviewing all processes in an organization with a view toward identifying inefficiencies and recommending improvements. The work begins with establishing desired results from the analysis with an organizations leadership. Analysts then interact with the organization’s staff to document the current state of business processes. When implementing patient engagement technologies, you may also need to conduct analysis on the desired state and identify new workflows that are centered on patient care, education, communication and service improvements.

It is essential that the patient be included in the process. Organizations will need to identify and request participation from patients and family caregivers to conduct a complete patient-centered workflow analysis. In some organizations, they form patient advisory councils to help with workflow identification, analysis and project implementation.

The final stage is the recommendation of processes that need to be changed, automated or left in place with the stated goals.