How Can We Optimize Technology Investments to Provide a Unified Care Experience?

October 23, 2019
Virtual Event

HIMSS Nursing Informatics - Siemens Healthineers Town Hall Series: Part 3 of 3

How Might We Improve Care Experiences by Improving Provider Experiences?

The University of Iowa Stead Family Children’s Hospital is using a bedside patient care experience platform to take care of the whole person and the whole care team while providing a foundation for innovation. Since opening their new facility with this personalized technology, the hospital has increased their patient satisfaction scores from the 40th to 89th percentile, improved revenue, and made improvements in chronic pain management within the care setting. During this town hall, the successful deployment and outcomes associated with the implementation of this technology will be discussed.

The final installment will explore the following learning objectives:

  • Learn how bedside technology can drive more meaningful engagement, provide an exemplary experience, and empower families to return home successfully and reduce readmissions following their hospital encounter.
  • Identify ways to use patient care experience technology to keep patients connected to their care team, feeling in control of their care and feeling more comfortable in their environment, while allowing for more constructive nurse workflows.
  • Understand how technology can arm patients to self-service (e.g., meal ordering) to drive cost savings, decrease waste and create new revenue streams.
  • Gain a better understanding of how to control patients’ pain using a holistic approach.
  • Imagine creating a patient experience that is a true competitive differentiator, and one that can help establish hospital/health systems as the premier care centers as consumers increasingly have more choice.

This is the final of the three nursing informatics town hall virtual events; All town hall series will be housed on the HIMSS Nursing Informatics Webinar Page.

Registration is complimentary.


Antoinette Thomas, RN, MSN, CPNP, Chief Nursing Officer, Oneview Healthcare

About the HIMSS & Siemens-Healthineers Town Hall Series

Healthcare is the most human-centered profession one can pursue, yet clinical environments are one of the more stressful places to work. In healthcare experiences there are always at least two sides, a patient and a care provider. We believe one cannot improve just the patient experience without also focusing on the provider. Cumbersome technologies, increasing complexity, emotional burdens of the work, and pressures of the persistent shortage in healthcare workers have created a high stress environment for professionals who ultimately want to care for other people.

In this three-part series, nursing leaders share their experiences pursuing strategies to improve the healthcare experience by improving the provider experience.

Trisha Pongco, CAHIMS
Coordinator, Clinical Informatics
Published on
Event cost HIMSS members