Lessons Learned in Developing a Successful Patient Engagement Program


Jul 18, 2017 1:00pm - 2:00pm CDT

When patients become more engaged with their care, not only is there greater potential to improve outcomes, providers benefit from having a better relationship with patients. Everyone in the care continuum from clinicians to administrators to financial staff can reap rewards. Compass Medical, part of the Steward Health Care System, created a 360-degree view of patient are across healthcare domains that led to an improved patient experience and a reduction in provider burnout. The program achieved its success through a concentrated effort to incorporate analytics and to involve the entire care management team. In this webinar, Dr. "Dhruv" Shah and Dr. Andrew Koslow will share the program that worked at Compass Medical and the obstacles that were overcome in providing the enterprise with a successful patient engagement program.


Andrew Koslow, MD, JD, FACEP
VP of Operations and General Counsel
Compass Medical PC

Dhrumil Shah, MD
CMIO, Family Physician
Compass Medical PC

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