Unlocking the Hidden Power of Communications Analytics

Apr 27, 2017 1:00pm - 2:00pm EDT
Virtual Event
Member Cost: $
Non-Member Cost: $

Turn Data into Action

Guest Speaker(s):

Andrew Mellin, MD, MBA
Chief Medical Officer, Spok

Jared Stanger, MHA, Lean Six Sigma Black Belt
Business Process Manager, Riverside Health System

Learn More about Andrew 

Learn More about Jarad 


Communication is the singular thread that ties a health system together, yet analytical evaluation of communication processes are usually underrepresented in managing operations and process improvement. 

In this session, Dr. Mellin will demonstrate the clinical and economic value of communication in health systems and identify opportunities and challenges to instrument and measure the communication processes.  Next, Mr. Stanger will review specific methods to incorporate communication analytics in a lean six sigma approach for health system process improvement. 

Dr. Mellin and Mr. Stanland also will demonstrate exemplar health system process improvement projects that were enabled by communications analytics.

Learning Objectives

  1. Evaluate the importance of communications data and analytics in health system process improvement.

  2. Analyze the value and challenges of interpreting communications data.

  3. Understand lean six sigma approaches to incorporate communication analytics in healthcare.

  4. Apply communication analytics to health system initiatives for clinical, operational, and patient satisfaction projects.

About the HIMSS Clinical & Business Intelligence Community


Our Community offers opportunities to obtain practical knowledge and guidance to help you turn data into action.

We share tools, resources, and best practices about data use and management solutions that are efficient, effective and measurable. Together we can help our healthcare organizations sustain business healthy while delivering quality patient care.

Engage with peers and industry leaders through virtual learning sessions. Share your knowledge, ideas, and thoughts through monthly interactive webinars and social media engagement.

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Event Contact Information

Shelley Price
Director, Payer & Life Sciences
Communication analytics, process improvement, Data-driven culture, Clnical & Business Intelligence, Health IT, HIMSS