Leading with Data: Improving the Patient Discharge Process with Analytics

Deborah Heart and Lung Center is an 85-bed cardiovascular specialty hospital in southern New Jersey -- the state’s only specialty cardiac hospital. In less than four months, Deborah achieved an astonishing sixfold increase in the number of patient discharges before 10 a.m., while maintaining some of the highest patient satisfaction scores possible and achieving a 2019 Five-Star CMS rating. The feat is all the more remarkable considering they have one of the highest patient acuity levels in the state.

This webinar will focus on how the organization provides its executives with timely access to the most current analytics, while always remembering that they’re “a healthcare provider first and an information factory second.” You’ll learn how they garnered staff buy-in for their data-driven initiative, which pinpointed and eliminated bottlenecks in their patient discharge routine and continues to identify areas for improvement.

Learning Objectives:

  • Discuss how to gain organizational buy-in to data-driven decision making
  • Identify what stakeholders to include in setting and monitoring goals
  • Implement strategies to drive analytics adoption
  • Explain the role of transparency and trust in data
  • Examine a problem-back approach


Richard Temple

Vice President and Chief Information Officer, Deborah Heart and Lung Center

Rich Temple has over 25 years of healthcare experience at all levels. He is currently the Vice President / Chief Information Officer for the Deborah Heart and Lung Center, an 89-bed nationally-renowned cardiovascular specialty hospital in Browns Mills, NJ. Rich also serves as Deborah's HIPAA Security Officer. Prior to his role at Deborah, Rich was the founder of Richard Temple & Associates, a consultancy specializing in healthcare advisory and strategy. Rich also held previous positions as a National Practice Director for IT Strategy for Beacon Partners (now KPMG) and as VP/CIO for both the Saint Clare’s Health System in Denville, NJ and for AristaCare Health Services, which runs several long-term care facilities in New Jersey and Pennsylvania. Rich has also served as President, Secretary, and Board Member of the statewide Chapter of HIMSS in New Jersey.

Sandra Greene

Marketing Solutions Manager, Revenue Cycle Management & Analytics, MEDITECH

As the Marketing Solutions Manager for Revenue Cycle Management and Analytics, Sandra Green translates her passion for data statistics to building MEDITECH’s value-driven brand. Sandra brings over a decade of experience in both implementing and marketing MEDITECH’s financial, revenue cycle and analytics products. Her time in implementation serves as her foundation for connecting to financial leaders to identify and find solutions to the challenges they face.

Sponsored by MEDITECH

Related Documents: Final_6.05.2019.pdf