Combatting Burnout With Virtual Care Team Support: Lessons From Hospitals

Thursday, April 20 at 4:00 PM - 5:00 PM CT
South Building, Level 5 | S503

The U.S. healthcare system lost nearly half a million workers during the pandemic, the majority due to rising rates of burnout caused by unrelenting stress and lack of resources. It’s a situation that is projected to get worse as more than one-third of nurses and one out of five physicians plan to leave their jobs—and the current pipeline of new nurses and physicians will not be enough to replace them. Leading organizations are leaning into innovative models for virtual care team support—from remote behavioral health support in the ED and ICU to virtual discharge teams for high-volume specialties like orthopedics and urology—to take pressure off clinicians and ensure high-quality care and a highly resilient workforce. This session will share how their systems launched virtual care models that ease stress for physicians and healthcare teams and drive better outcomes for patients. The speakers will also discuss the lessons learned in leveraging virtual care to close gaps in one-to-one support for patients, physicians, clinicians and staff.

Learning Objectives

  • Identify the existing impact of burnout and stress on clinical teams and the effects on specialty and emergency care
  • Assess the potential for virtual care support to ease pressure on physicians, clinicians and other staff in light of workforce shortages and limited access to specialty care in certain geographies
  • Describe models for virtual care team support and the resources needed to implement these models
  • Examine the ways in which these models improve quality of care and patient, physician and employee satisfaction
  • Discuss the lessons learned in the design and implementation of virtual care team support models and key considerations for determining where to start
CEO/COO, Chief Quality Officer and Chief Clinical Transformation Officer, CNIO/CNO


Jeffrey Gala, BS
Senior Manager, Telehealth Technology
UPMC Health Plan
John MacKenzie, DNP, MAOL, RN
Clinical Program Manager and Behavioral Health Specialist
CommonSpirit Telehealth Network