COVID-19 Healthcare Coalition Telehealth Impact Study

Wednesday, August 11 at 11:30 AM - 12:30 PM PDT
Venetian, Lido 3104
Telehealth rapidly became the preferred method of physician-patient interaction during the COVID-19 pandemic. In near real time, we created a three-part study to monitor the growth of telehealth services during the pandemic. We analyzed large claims datasets for telehealth encounters and created direct surveys of patients, physicians, and other qualified healthcare professionals in the U.S. Our online data tools enable exploration of telehealth trends by specialty in all 50 states. Patient and provider perceptions of quality, perceived barriers and expectations for telehealth future are assessed. This study was one of several data-driven projects undertaken by the COVID-19 Healthcare Coalition to address medical and humanitarian needs during the pandemic. Findings will be used by providers, payers and regulators to create the new normal for digital health in the U.S. healthcare system.

Learning Objectives

  • Describe telehealth impact on access to care during the COVID-19 pandemic using claims data analysis
  • Identify clinical domains and provider specialties where telehealth use is highest
  • Evaluate provider attitudes regarding quality and access to care through survey methods
  • Identify potential barriers to future use of telehealth
ABPM 1.0, CAHIMS 1.0, CME 1.0, CNE 1.0, CPHIMS 1.0
Government or Public Policy Professional, Physician or Physician’s Assistant, Payer


Francis Campion, MD
Principal Lead, Digital Health
Helayne Sweet, DrBH, MS
Principal, Health Systems and Strategy
The MITRE Corporation