How Customer-Led Voice Assistants Enable Healthcare Self-Service

SafeRide Health is leveraging a customer-led conversational assistant to enable patient self-service when managing NEMT rides. “Steven” has reduced call volumes to the contact center, reduced AHT, and ensured expansion for SafeRide’s portfolio of providers. With PolyAI, SafeRide’s strategy of being a tech company vs a contact center is solidifying.