How Revenue Cycle Leaders Are Humanizing Healthcare Payments Through Technology

Wednesday, April 19 at 3:00 PM - 4:00 PM CT
West Building, Level 4 | W471 B

Patients’ financial experiences are make-or-break moments: 60% of patients who paid out-of-pocket healthcare costs and received either an inaccurate estimate or an unexpected bill report an interest in switching healthcare providers for a better payment experience. Furthermore, research shows that 95% of revenue cycle leaders expect patient responsibility to continue to increase over the next 5 years. 

Despite those trends, new research indicates only 3% of revenue cycle leaders are satisfied with their current patient financial experience, putting patient loyalty at risk and underscoring the urgency to address these challenges.  

Join expert panelists from Waystar, The Health Management Academy, and SCA Health as they share brand-new industry research, real-world examples, and unique perspectives in this engaging panel focused on addressing the challenges presented by increasing patient financial responsibility and patient expectations. 

  • Ric Sinclair, Chief Commercial Officer, Waystar
  • Dave Willis, SVP of the Center for Transformation, Healthcare Management Academy (HMA)
  • Genevieve Sagett, GVP, Revenue Cycle Operations, SCA Health

Snacks and refreshments will be served.


  • Status


    Dave Willis
    SVP of the Center for Transformation
    Healthcare Management Academy (HMA)
    Genevieve Sagett
    Revenue Cycle Operations
    SCA Health
    Ric Sinclair
    Chief Commercial Officer

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