Launching a Multi-Site ED Virtual Visit Track: Processes, Challenges, Outcomes
In December 2020, Stanford Health Care's Emergency Medicine and Digital Health Care Integration departments operationalized a Virtual Visit Track program. The program leverages digital health technology and seeks to extend physician resources by serving more than one emergency department site, decrease overall length of stay in the Emergency Department and explore patient and physician satisfaction and quality outcomes. This presentation explores and highlights the processes the operations team underwent, the challenges that were overcome and the outcomes of the program after 10 months of data collection. Lessons learned from this program can inform other emergency medicine virtual care sites as well as programs that seek to extend physician coverage to distant patient locations.
- Define reasons for developing and planning a multi-site ED virtual visit program
- Discuss the process steps taken to launch the multi-site ED virtual visit program
- Explain the program’s outcome and quality measures
- Use program framework and lessons learned in developing similar programs within your own organization