Digital Health Leadership

Modeling HealthCARE: Capacity, Access and Resource Evaluation

Wednesday, August 11 at 11:45 AM - 12:45 PM PDT
Venetian, Lando 4301
Before the COVID-19 pandemic, many healthcare organizations were examining how to expand telehealth as part of standard healthcare services. Telehealth has been widely adopted as a result of COVID-19, causing and resulting from policy changes. Organizations are working to meet higher demands for telehealth care. Modeling HealthCARE is a five-step framework, which uses modeling and simulation to evaluate and enable data-driven decisions about healthcare delivery services and interventions. CARE stands for: capacity of the healthcare system; access to care for patients; resource requirements; and evaluation of options and gaps for improvement. This session will demonstrate the application of the HealthCARE framework to expand telehealth capabilities for increasing demand of mental health services (e.g., post-traumatic stress treatment). Additional use cases can be modeled with this approach to assess alternative services across a healthcare system, helping to optimize access to care.

Learning Objectives

  • Summarize the benefits of using modeling and simulation when introducing a new healthcare delivery service
  • Apply the modeling framework to a different use case such as mobile healthcare delivery capabilities
  • Compare social determinants of health, which might allow a patient to access or be denied an alternative new healthcare delivery service
  • Assemble the supply and demand data necessary for modeling new healthcare delivery services
  • Recommend key performance indicators, such as travel distances and wait times for access, with the placement of new healthcare delivery service endpoints
CAHIMS 1.0, CME 1.0, CNE 1.0, CPHIMS 1.0
Chief Quality, Chief Clin Transformation Officer, Clinical Engineering Professional, Research and Development Professional


Matthew Henchey, PhD
Lead Operations Research Analyst
The MITRE Corporation
Sybil Klaus, MD, MPH
Chief Scientist
The MITRE Corporation