Patient Exp. Forum: Hardwire Patient Experience Insights into Your Organization to Drive Value-Based Care Outcomes

Monday, April 17 at 2:00 PM - 2:30 PM CT
South Building, Level 4 | S404

Join us for a panel session featuring viewpoints from both CVS Health and the Department of Veteran Affairs. Hear from Healthcare and Public Sector leaders on how to:


• Embed PX and EX practices into the culture and operations of your organization
• Use experience insights to drive your omni-channel strategies and operations in improving care and service delivery
• Leverage experience insights with AI and ML to improve operational efficiency and inform better decisions



This session is part of the Patient Experience Forum agenda and requires separate registration.
 

  • Status
    Active
    Audience
    Advocacy Groups Focused on Patient/Family Member/Caregiver, Chief Quality Officer and Chief Clinical Transformation Officer, Consumer Advocate Groups
    ID
    PTS09

    Speakers

    Armand Barone
    Executive Director, Customer Advocacy & Insights
    CVS Health
    Daniel Ostrow
    Implementation Lead, Enterprise Measurement & Design, Veterans Experience Office
    U.S. Department of Veterans Affairs
    Lee Becker
    Senior Vice President & Executive Advisor, Healthcare and Public Sector
    Medallia
    Nathan Sanfilippo
    Executive Director, Multi-Channel Technology, Veterans Experience Office
    U.S. Department of Veterans Affairs
    Trisha Dang
    Deputy Director, MultiChannel Technology, Veterans Experience Office
    U.S. Department of Veterans Affairs