Patient Exp. Forum: Human-Centered Design & The Digital Patient Journey

Monday, April 17 at 1:30 PM - 2:30 PM CT
South Building, Level 4 | S404

Technology investment decisions are often made based on what the organization wants versus what the consumer needs. But the design and application of digital solutions requires end-user involvement to ensure alignment with expectations, needs, and challenges.
Join us as we discuss what human-centered design (HCD) looks like in the context of a healthcare setting, from digital front doors to self-service apps, and how it can be used to bridge the gap between technology investment and patient engagement. Come away with actionable steps for driving connected health initiatives that support the realization of a future for health care that is personalized, equitable, and participatory in nature.

This session is part of the Patient Experience Forum agenda and requires separate registration.

  • Status
    Advocacy Groups Focused on Patient/Family Member/Caregiver, Chief Quality Officer and Chief Clinical Transformation Officer, Consumer Advocate Groups


    Julie Rish
    Associate Chief Experience Officer
    Cleveland Clinic


    Andrea Marks
    Vice President of Digital Transformation
    Walmart Health & Wellness
    Edward Lee
    Executive Vice President, Information Technology and Chief Information Officer
    The Permanente Federation
    Josh Wymer
    Chief Clinical Officer; Clinical Associate Professor; HIMSS Analytics North American Advisory Panel