Patient Exp. Forum: Human-Centered Design & The Digital Patient Journey

Technology investment decisions are often made based on what the organization wants versus what the consumer needs. But the design and application of digital solutions requires end-user involvement to ensure alignment with expectations, needs, and challenges.
Join us as we discuss what human-centered design (HCD) looks like in the context of a healthcare setting, from digital front doors to self-service apps, and how it can be used to bridge the gap between technology investment and patient engagement. Come away with actionable steps for driving connected health initiatives that support the realization of a future for health care that is personalized, equitable, and participatory in nature.

This session is part of the Patient Experience Forum agenda and requires separate registration.