Policy, Healthcare Applications and Technologies

The Patient Experience: Informed and Reimagined

Wednesday, August 11 at 9:45 AM - 10:05 AM PDT
Caesars, Booth C100 - Innovation Live - Theater
Patient experience is the primary driver of consumer loyalty across health systems, hospitals, and physician practices. Unfortunately, against the backdrop of COVID-19, providers have had to put a hold on efforts to optimize their patient experience management efforts. As we find more space to bring back innovation efforts, many providers are overwhelmed deciding where to start. Now is the time to reassess the patient journey and take action. Patient journeys address capturing data and real-world touch points with the healthcare system to understand the full spectrum of patient experience, as it’s happening. With this information in mind, providers can empower patients with greater transparency, access, and convenience. In this session, we’ll cover: Creating personalized patient experiences using data analytics to understand patient needs; Taking action and making informed decisions based on key patient data; Improving pre- and post-clinical engagement with targeted outreach efforts; Sharing key use cases that patient experience management efforts can support .
Information Management Professional, IT Professional, Project Manager


Kathryn Loheide
SVP, Marketing
Garett Trumpower
Principal, Solutions Consultant