A Playbook for Connected for Health: An Overlooked Strategic Imperative

Tuesday, April 18 at 10:30 AM - 11:30 AM CT
South Building, Level 4 | S406 A

While the Cures Act made connectivity between health systems, most health systems still struggle with challenges like these: dissatisfaction - intensifying care partner frustration from failing to receive the data necessary to care for the patient in a timely fashion; overstaffing - reliance on increased staffing to find data despite significant staffing shortages; technology not optimally utilized - uncoordinated, sometimes antiquated tools and non-standardized processes. This includes increasing fax volume. Yet, care partners are essential to a health system’s success. In fact, 1 in 3 patients are referred, resulting in 50% of outpatient volumes. And 63% of referring physicians are dissatisfied with the referral management process, citing lack of communication as the primary driver. Jefferson is on a journey to improve access and experience for patients, consumers and referring physicians. A first step was focusing on care partners by deploying a strategy to help better connect information within and across care venues. We’ve termed this Connected for Health. Via a case study, we will outline why NOW is the time to develop a holistic strategy for seamlessly sharing information with care partners; share a framework for connecting care partners and improving the referring provider experience; and provide a playbook.

Learning Objectives

  • Discuss the strategic benefits of improving data exchange between the health system and key care partners
  • Identify the problems healthcare organizations are struggling with regarding inefficient and ineffective data exchange with their care partners
  • Explain the critical success factors healthcare organizations should target to better connect information within and across care venues
  • Use the Key Performance Indicators shared to baseline and improve one’s own measures
  • Apply the playbook in one's own organization to more seamlessly connect information within and across care venues
Chief Data Officer, Chief Quality Officer and Chief Clinical Transformation Officer, CMIO/CMO


Claudia Miller, MBA, PMP
Associate Principal
The Chartis Group
Tammy Canfield, MBA, PMP
Enterprise Vice President of Clinical Applications
Jefferson Health