The Power of Automated Care Programs in Improving Outcomes
Advancements in automation are transforming care access and delivery, but the true value lies in the technology’s ability to free up scarce resources and allocate those clinical resources to focus on complex cases. In this presentation, representatives for the UCSF Center for Digital Health Innovation and Nemours Children’s Health System will share innovations that extend asynchronous, automated patient care across multiple conditions and enhance clinician capacity for more intensive care. These innovations address things like presurgical education and post-surgical checkups for patients undergoing lung transplants, tonsillectomies, appendectomies and prostate cancer biopsies; emergency department, inpatient stay and urgent care follow-up; consultations for inflammatory bowel disease, and more. It’s an approach that results in higher rates of patient engagement, reduced no-shows, and improved patient and clinician satisfaction while decreasing costs of care.
- Evaluate the clinical and business case for automated and virtual care support that increases clinician capacity for complex and chronic care
- Describe innovative use cases for extending automated and virtual support beyond on-demand urgent care, such as for surgical follow-up, post-transplant care and bowel disease management
- Discuss ways to assess opportunities for automated and virtual care support based on enterprise goals
- Identify the metrics used to assess the impact on operations and clinician and patient satisfaction
- Outline key considerations for automated/virtual care support design