Virtual First/Digital Always in the Defense Health Agency

Tuesday, April 18 at 10:30 AM - 11:30 AM CT
South Building, Level 1 | S102

In keeping with the focused strategy of an integrated healthcare system within the Military Health System (MHS), and using a virtual first concept on patient encounters, the goal of this presentation is to understand the current state of virtual capabilities within the MHS. In order to attain the goal of a virtual first, patient-focused environment, we need to understand and apply principles and leading-edge technologies that can support our worldwide population. How can Remote Process Automation, Remote Patient Monitoring, Virtual Care, Artificial Intelligence and Machine Learning be applied in the MHS to improve outcomes, patient satisfaction, and staff fulfillment?

Learning Objectives

  • Where is DHA now in terms of Virtual First?
  • Where does DHA need to invest (people, capabilities, systems and processes)?
  • What is in the realm of the possible for the MHS in 5 years to accelerate Virtual First?
Advocacy Groups Focused on Patient/Family Member/Caregiver, Investor/Entrepreneur/Start Up Leader or Strategist, Management Engineering or Process Improvement Professional


Brian Lein
Assistant Director, Health Care Administration
Defense Health Agency