A Year in Review: Operationalizing Hospital-at-Home at Scale

Thursday, April 20 at 4:00 PM - 5:00 PM CT
South Building, Level 4 | S401

Healthcare is at a breaking point. Staffing shortages and burnout have reached such severe levels that nearly half of clinicians expect to leave by 2025. At the same time, patient demand for care also continues to increase, putting pressure on hospital ICUs and emergency rooms across the U.S. From Washington to Massachusetts, health system leaders are sounding the alarm that hospitals are overflowing due to difficulties discharging patients into appropriate care settings. Over the past 24 months, the CMS Acute Hospital-at-Home waiver has provided a critical relief valve for overflowing hospital ICUs. This session will present a case study of UMass Memorial’s Hospital-at-Home deployment and how it increased care access, offset bed capacity issues and improved the patient/provider care experience with the CMS Acute Hospital-at-Home waiver.

Learning Objectives

  • Highlight the role the CMS’ Acute Hospital-at-Home waiver played in UMass Memorial’s decision to launch Hospital-at-Home
  • Explain the steps UMass Memorial followed to create an equitable and seamless Hospital-at-Home patient experience in six months
  • Discuss how Hospital-at-Home addresses patients’ social determinants of health
  • Provide insight into the KPIs that UMass Memorial is tracking to ensure patient safety, quality and value
  • Call to action the steps needed to accelerate Hospital-at-Home at scale
Chief Quality Officer and Chief Clinical Transformation Officer, CNIO/CNO, VP of other IT/IS Department


Candra Syzmanski, MS, RN
Interim Associate Vice President of Hospital-at-Home
UMass Memorial Health
Christopher McGhee
CEO & Co-Founder
Current Health