2015 HIMSS Davies Enterprise Award of Excellence winner Hilo Medical Center (HMC) is a part of the East Hawai’i Region of the Hawai’i Health Systems Corporation (HHSC), serving as a safety-net hospital for two critical access hospitals, Hale Ho’ola Hamakua and Ka’u Hospital. The East Hawai’i Region also includes nine outpatient clinics with specialties. HMC is a 276-bed facility with137 acute beds, 20-bed behavioral health facility, and 119-bed, long-term care facility. Overall, 72 percent of HMC's patients have Medicare or Medicaid insurance.
As hospitals struggle with reduced reimbursement, hospital leaders are utilizing technology and data to maximize care delivery efficiency. Hilo Medical Center staff members could not make a cell phone call from inside their facility in 2009, yet by leveraging the data generated by health information technology Hilo has saved millions of dollars through more efficient care delivery and revenue cycle management. Health information technology has enabled standardized protocols to reduce hospital acquired infections and reduce the mortality rates of patients admitted with pneumonia. The story of Hilo Medical Center represents a model of health IT-enabled care delivery that can assist struggling small community and safety net hospitals leverage data to survive.