The January LTPAC Roundtable titled Care Coordination and Transitions of Care discussed the importance of transparent and continuous communication across the continuum of care and explored recent approaches to solving this challenging issue. At the end of the webinar, attendees were asked to share their opinions of the following question. Responses could range from 1 (not at all effective) to 5 (extremely effective).
How effective are provider organizations in their management of patient communications in care coordination efforts?
A total of 32 individuals shared their opinions on this question with the vast majority of respondents (97 percent) being positively disposed towards the effectiveness of the varied patient communication efforts. Yet few (22 percent) have an elevated view of these efforts.
Chart 1: How effective are provider organizations in their management of patient communications in care coordination efforts (all respondents)?
When considering the evaluations by the type of healthcare organization the respondents represents, those from a PROVIDER organization (average assessment score = 3.50) tended to have a much more positive view of their communication efforts than those employed by a VENDOR organization (average assessment score = 2.43). Given the low number of respondents within each of these categories, we should exercise caution when interpreting these findings.
Chart 2: How effective are provider organizations in their management of patient communications in care coordination efforts (responses by worksite)?