The HIMSS Usability Maturity Model (UMM)

Executive Brief

What is the UMM?

The HIMSS Usability Maturity Model measures how well your organization incorporates usability and other user-centered design (UCD) priniciples into it's development and strategic planning processes.  The five phase model provides a common vocabulary for the healthcare & healthcare IT industry to quanitify their UCD efforts both internally and externally to the marketplace.

Who are it's intended audiences?

CEOs, CIOs, CMIOs, CNIOs, CFOs, COOs, Directors of IT departments

Where will the UMM work?

Multi-Hospital Health Systems, Integrated Delivery Networks, Vendor Firms, Consulting Firms

How was this model designed?

The HIMSS Usability Task Force analyzed the structure of multiple usability maturity models as how they related to healthcare and healthcare IT, compiled a gap analysis, and utilized their research findings in the design and development of the HIMSS Usabilty Maturity Model, creating a model that incorporated those factors unique to healthcare and healthcare IT as it relates to usability maturity.

How do you use this model?

Review the phases of the model, assess your own organization's usability maturity, and follow-up with actionable items using the resources provided to support transitioning to the next phase.

UMM Unrecognized

Lack of awareness of usability.  No practices, policies or resources. (learn more)

Assess whether your organization's usability maturity is currently unrecognized.

Explore resources to transition your organization to the next phase of usability maturity.

 

UMM Preliminary

Sporadic inclusion of usability.  Very limited resources. (learn more)

Assess whether your organization's usability maturity is currently preliminary.

Explore resources to transition your organization to the next phase of usability maturity.

UMM Implemented

Recognized value of usability.  Small team doing usability. (learn more)

Assess whether your organization's usability maturity is currently implemented.

Explore resources to transition your organization to the next phase of usability maturity.

 

UMM Integrated

All benchmarks of usability implemented including a dedicated user experience team. (learn more)

Assess whether your organization's usability maturity is currently integrated.

Explore resources to transition your organization to the next phase of usability maturity.

 

UMM Strategic

Business benefit well understood, usability mandated, budget and people part of each year's budget, results used strategically throughout the organization. (learn more)

Assess whether your organization's usability maturity is currently strategic.

Explore resources to keep your organization in this phase of usability maturity.

Learn more about the methodology behind the HIMSS Usability Maturity Model.

Keywords: 
User Experience, usability, maturity model