HIMSS Usability Maturity Model (UMM): The Methodology

The HIMSS Usability Maturity Model was produced by the HIMSS Usability Task Force in 2011.  This group of thought leaders in the healthcare, healthcare IT, and user experience industries analyzed other available usability maturity models, and performed a gap analysis on those models based on their applicability to healthcare and healthcare IT specifically.  Each of the three general usability maturity models is summarized below and a table shows comparisons across the levels of existing models.

While each model has its own merits, the none is a comprehensive, yet straightforward maturity model for healthcare. The HIMSS Usability Maturity Model was built from a foundation of the optimal components of these models, with unique features added by the HIMSS Usability Task Force to ensure that the HIMSS Usability Maturity Model comprehensively spoke to the usabilty maturity needs for healthcare and healthcare IT organizations.

Eric Schaffer published his book Institutionalization of Usability: A Step by Step Guide in 2004. In this book, Schaffer defines a four-step process for institutionalizing usability. (learn more)

Nielsen’s work on Corporate Usability Maturity Stages 1-8 was first published on Nielsen’s Web site useit.com April 26, 2006. (learn more)



Jonathan Earthy created the Usability Maturity Model: Human Centeredness Scale in 1998.  It identifies six levels to describe an organization’s human-centeredness based on an understanding of the organization’s attitude, technology and management. (learn more)


See how the elements of each of these three general industry usability maturity models compare.

Read the foundational whitepaper for the HIMSS Usabilty Maturity Model.

HIMSS Usability Maturity Model (UMM), methodology, User Experience