As healthcare consumers gain new insights through mobile apps, online patient communities, access to clinical data and other health-related educational resources, the importance of designing an exceptional user experience (UX) for these consumer-facing products increases. Meaningful Use Stage 2 compliance requires providers to increase registration and use of patient portals, again driving the need for healthcare providers to pay attention on their patients' overall user experience. User-centered design is more than getting the technical aspects of the product right; it includes a focus on workflow and ensuring that the user's experience is coherent across all touchpoints and channels. Join a nationally recognized thought leader on patient engagement as she explores UX best practices for healthcare providers to engage their patients.
Senior Manager, Healthcare & Consumer Advisory Service
Engage! Transforming Healthcare through Digital Patient Engagement
Vice Chair, HIMSS Connected Patient Committee