Kaiser Permanente is an integrated delivery system (IDN) comprised of three distinct entities: Kaiser Foundation Health Plan Inc., Kaiser Foundation Hospitals and their subsidiaries, and The Permanente Medical Groups. The consortium offers health plan coverage in eight states serving approximately 11.8 million members and includes 38 hospitals.
Kaiser Permanente (KP) does not use a third party HIE, but they do have direct connections with many community partners for a bidirectional information exchange. They have been leaders in the OpenNotes movement with remarkable rates of patient engagement in the use of the patient portal to view documentation notes. They are focused on using the HIE data to inform patient-provider interactions rather than separate activities (analysis, population health initiatives, etc.).
Dr. Robert Unitan, Director of Optimization and Innovation, and Dr. Anna Grosz, Physician Lead for KP Northwest HIE and Meaningful Use, were interviewed for this case study. This case study follows-up on the 2016 Patient Engagement Case Study and goes into additional detail on KP’s engagement efforts.