First Case Start Time Improved
Through the efforts of a Six Sigma team, and the supportive resources of its Quality Process Improvement – Six Sigma Department, BayCare Health System dramatically improved first surgery case start time performance, increasing its on-time percentage rate from 60% to 81% and reducing its variability. Facilitated by a trained Black Belt, the team implemented use of atomic clocks and staggered start times, and redefined job responsibilities, communications and scheduling practices. Staff motivational programs were also implemented to reinforce new behaviors. In addition to the improvement in the first case on-time metric, the initiative has the potential to decrease staff overtime expenses and add revenue from increased surgery case volume. The data-driven and documentation-oriented approach provided information about the studied processes that now enhance BayCare’s ongoing management and supports their continuous improvement efforts.