Mountain Park Health Center is a federally qualified, private non-profit, federally qualified community health center (FQHC) and the winner of the 2016 HIMSS Davies Community Health Award. Mountain Park has 8 clinic locations in metro Phoenix, serving nearly 70,000 patients and providing the community with 365,000 medical visits annually. They have over 130 providers serving patients daily and have delivered 1,830 babies, e-prescribed 250,000 prescriptions, immunized over 95% of our pediatric patients under 2 years old, and provide access to cancer screenings for three main types (breast, cervical and colon) for our adult patients.
Electronic Health Record (EHR) technology has provided Mountain Park the ability to analyze data, identify patients eligible for screening, monitor patient adherence, and provide staff with the tools to manage patient health efficiently. Mountain Park has received the award from HIMSS based on three case studies that proves their desire to use EHR technology to improve patient health. The case studies included:
- Mountain Park discovered that their childhood obesity screening rates needed attention and made significant changes to their workflow to identify patients and monitor compliance. Baseline data showed 62% of eligible patients were properly identified as needing intervention, however these interventions, which would not have been possible in the paper, chart world, allowed screening and intervention rates to increase significantly.
- Mountain Park recognized without a certified EHR, not only would they not meet federal reporting requirements for Meaningful Use and UDS reports, they were missing the opportunity to highlight their quality work. Post implementation, Mountain Park has been recognized for quality achievements by both the federal government and The Joint Commission.
- Prior to all clinics being on the EHR, Mountain Park had an inefficient paper process to track colon cancer screening. After fully implementing their EHR system, it was discovered that MPHC colon cancer screening rates were abysmal, hovering around 30%. Mountain Park realized there was an opportunity for workflow redesign.