STEPS to Value Podcast

Episode #23: The Impact of Long-Term Post-Acute Care’s Digital Divide


We’ve all experienced this, right?  Mom falls.  Dad is getting too difficult to take care of alone anymore.  Grandma finally agrees to let someone help her so she can stay at the house where she and Grandpa built their life together, where so many family memories where born, where the air in the room smells like comfort and yesterday.  

We’ve all experienced this, right?  A visit.  The long hallway.  Faces greeting you, some eager, some lost, as you find your way to the right room.  Awkward conversations about who gets what.  Who will take care this.  Who you will need to call. 

We’ve all experience this, right?  The moment life grabs us, forces us to stop looking ahead or behind.  Forces us to look at ourselves in the right now.  As life transitions from one plane to the next.  Son. Father.  Daughter. Mother.  Care giver.  Care receiver. 

Welcome to STEPS to Value, a podcast that explores the intersection of people, processes & technology in healthcare as the industry moves towards a value-focused model.  In this episode, we conclude our exploration of the long-term, post-acute care marketplace with John Damgaard, CEO of MatrixCare and IT Committee Chair at the National Association for the Support of Long Term Care.  We discuss with John about the LTPAC digital divide, both within the industry and compared to other care settings.  We explore how to best coordinate care across the acute and long-term, post-acute care settings when one setting’s idea of high-tech is Watson and the other’s is a fax machine.  We’ll also get an update from HIMSS member Floyd Eisenberg on a project HIMSS is collaborating on that helps both clinicians and developers incorporate immunization-related capabilities in their software. 

This Episode’s Guests:

John Damgaard
President and Chief Executive Officer
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Learn more about John
Learn more about MatrixCare


Floyd Eisenberg
Vice President, Quality & Regulatory
Follow Floyd on Twitter
Learn more about Floyd
Learn more about the Immunization Integration Project


This Episodes News

Lawmakers Join the Long-Term-Care Rate Hike Fray
Federal News Radio, August 24th, 2016
A little more than a month after the Office of Personnel Management dropped its long-term-care bombshell, the House Oversight and Government Reform Committee is asking where exactly that bomb came from.  Committee Chairman Jason Chaffetz (R-Utah) sent a letter to Craig Bromley, president of John Hancock Financial Services, asking for information on the Federal Long Term Care Insurance Program. John Hancock Financial Services was the only company to bid on the FLTCIP contract in 2016.

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Memo: Protecting Resident Privacy and Prohibiting Mental Abuse Related to Photographs and Audio/Video Recordings by Nursing Home Staff
Centers For Medicare & Medicaid Services, Center for Clinical Standards & Quality/Survey & Certification Group, August 5th, 2016

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Inappropriate Social Media Posts by Nursing Home Workers, Detailed
Charles Ornstein & Jessica Huseman, ProPublica, Dec. 21, 2015
Below are details of 47 incidents since 2012 in which workers at nursing homes and assisted-living centers shared photos or videos of residents on social media networks. The details come from government inspection reports, court cases and media reports.

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This Episode’s Promo

The Long-Term and Post-Acute Care (LTPAC) Roundtable helps shape the direction of HIMSS in serving the needs of LTPAC providers and vendors. The LTPAC Roundtable meetings focus on topics relevant to the LTPAC IT community, to include professional development, public policy initiatives, interoperability, and the value of health IT.

Get involved today

This Episode’s Ask

So how can the health care industry bridge the digital divide within the long-term, post-acute care space?  How can acute care and long, term post-acute care providers more successfully leverage health IT to transition patients from one setting to another?  Send us a voice memo from your smart phone with your examples of LTPAC organizations that are effectively leveraging health IT to provide better care for their residents.   Send it to and we will play them on the air at the end of our next episode.