STEPS to Value Podcast

Episode #42: The Value of the Client in the C-Suite, Pt. 2


In this two-part series, we will explore the impact that client-focused officers in the C-Suite are having on today’s healthcare industry. In part one of the series, we hear the first half of a discussion from HIMSS17 with Scott Bostick, former Chief Client Officer and current Chief Operating Officer of NextGen Healthcare. Scott and HIMSS’ user experience subject matter expert, Adam Bazer, discuss how the company transformed their organization’s relationship with their clients to help them better navigate in a value-based care paradigm. In part two of the series, we hear the second half of Scott and Adam’s conversation, and learn from Jacqui Darcy, a Client Experience Leader at Next Gen, what their clients’ experience looks like in real-time. We also gain insights from Carina Edwards, Sr. Vice President, Customer Experience at Imprivata. Carina and Adam’s HIMSS17 discussion focuses on how greater advocacy internally for customers drove client satisfaction, revenue growth and helped Imprivata meet their bottom line goals. Listen to part one of this series here.


This Episode’s Featured Guest:

Carina Edwards

Sr. Vice President, Customer Experience


Learn more about Carina