Technology and new care delivery models are bringing healthcare directly to people and places it previously ignored. But as the wheres and hows of healthcare delivery evolve, are care providers still able to maintain the deep empathy that is at the core of any good care experience?
Welcome to STEPS to Value, HIMSS’ people, process and technology podcast. In today’s episode we explore the role of empathy in the care experience with Dr. Adrienne Boissy, Chief Experience Officer of Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy talks with us about the relationship between empathy and innovation, the difference between patient engagement and patient experience, and trends noted over the past decade of producing Cleveland Clinic’s Patient Experience Summit.
Adrienne Boissy, MD, MA
Chief Experience Officer, Cleveland Clinic Health System
Staff Neurologist, Cleveland Clinic Mellen Center for Multiple Sclerosis
Cleveland Clinic's Patient Experience Summit